FAQ

What does MRA stand for?

Are quality assurance checks conducted on your coders/CTRs?

Yes, monthly audits are performed on all coders and cancer registrars. Coders are held to a 95% accuracy standard and CTRs 90%. If a higher accuracy percentage or additional audited records are required by a client, MRA can comply.

How are MRA coders educated?

MRA utilizes Yes HIM educational tools to provide ongoing education to all coders on a regular basis. Assessment tools are used regularly to monitor skills and expertise, and individualized education is provided based on areas of need.

Can MRA provide short-term staffing support to help until a position is filled internally?

Yes. Many clients rely on MRA for short-term flex-support as they experience shortages in staffing and changes in departmental structure.

Are multiple part-time employees to fill a full-time position, or can a full-time employee be provided?

While our preference is always to provide full-time employees to fill positions for quality and communication purposes, both options are possible. If there is a need for additional staffing for holiday and weekend coverage, part time support is added to cover that need.

Will the same person be assigned to one account consistently?

All coders and managers assigned to an account usually stay with that account for the full length of contract. Additional support can be added and removed from an account as caseloads flex up and down. Some of our coders have been working on the same account for over 10 years.

Does MRA rebadge employees?

MRA can and has rebadged employees from multiple facilities. If a client is looking to completely or partially outsource their coding or cancer registry department, MRA will rebadge any employees they are interested in keeping on the account. Note: All MRA employed coders and registrars are subject to our accuracy standards and regular quality auditing.

What does MRA cover specifically in Coding?

Our services include all facility and professional coding, including but not limited to: inpatient, outpatient, emergency, provider and specialty coding. Visit our Coding Services Page for more information. https://www.mrahis.com/medical-coding-new

What does MRA cover in Cancer Registry?

Our full range of Cancer Registry Services Include: Abstracting and Backlog Assistance; Registry Coordination and Management; Registrar Mentoring, Education and Training; Tumor Board and Cancer Committee Support; Accreditation Assistance; Quality Assurance Auditing; ACoS Survey Preparation by an ACoS Trained Consultant; Coordination with State Registry.

Is MRA IT secure?

Yes, quarterly risk assessments are performed on all MRA staff PCs to ensure total HIPAA compliance. No coders or registrars are permitted to use their non-MRA personal laptops or other computers to complete work, only those supplied by MRA. Additionally, all coders remote VPN into our clients EMR system. MRA is prepared to comply with all IT requirements of our clients. We take cybersecurity very seriously and are committed to maintaining complete trust and transparency with our clients.

Does MRA use any overseas outsourcing?

No. The entire MRA team lives and operates within the United States with our farthest employee residing in Hawaii!

What is the MRA customer retention rate?

What is the MRA employee retention rate?

94%. MRA is committed to supporting our staff by creating a positive and transparent work environment with a strict no A-Holes policy.

How do I sign up for MRA's Education Series?

Registration for MRA's Coding Educational Series is provided on the MRA Education Series Page, or you can register using this link: 2022 Coding Education Series Registration. To register for MRA's Cancer Registry Educational Series, please register using this link: 2022 Cancer Registry Education Registration.

I signed up for MRA's Education Series but have not received a link to the webinar, where can I find it?

You can find all our webinars on our MRA Education Series Page. New webinars will be available on our MRA Education Series Page on its release date at 10 am EST. If you are having trouble locating a specific webinar, please contact connect@mrahis.com

I have completed my quiz and/or evaluation and have not received my CEU, how can I get it?

CEU's often take 5 days to process. If it has not been 5 days since you have taken the assessment, the CEU could still be processing. Please keep an eye on your inbox it should be arriving shortly. If it has been 5 days and you still cannot locate your CEU, please check your junk and/or spam folder. If you cannot find your CEU in your junk or spam folder, please email connect@mrahis.com for assistance.

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